EB Joy understands that your privacy while using our site, product and software is important, especially when conducting business or providing sensitive personal information. This Notice will govern our Privacy Policy for users of this site, product and software.

1. What personal data we collect about you

Depending on how you use our Website(s) and which of our services and products you chose to use or buy, we collect the following types of personal data about you:

• your name
• your email address
• your telephone number
• information contained in any communications with us, which includes emails and/or recordings of telephone calls when you contact us
• information about any devices you have used (including the manufacturer, model and operating system, IP address, browser type and mobile device identifiers)
• your IP address 
• your social media account data
• online or network activity information, such as information regarding your interaction with our Website(s), digital properties, and advertisements, information about your browsing and search history on our Website(s) and log file information which includes, but may not be limited to, your browser type, webpages you visit, and other electronic network activity

2. How we obtain your personal data

We may collect or receive your personal data in the following ways:

• when you register an account with us;
• Where you provide it to us directly, for example when you purchase any of our products or services, or contact us or subscribe to receive our newsletter; and
• Where we monitor your use of, or interactions with, our Websites.

3. How we use and share  your personal data

We will only use your personal data where we are permitted to do so by applicable data protection laws.

Your Personal Information
The information we collect from customers helps us to personalize and continually improve our customer service. 

We may need to share certain personal data if we receive a request for information from a government department, the police or other enforcement agency. If this happens, we will ensure that there is a proper legal basis for providing your personal information to the organisation asking for it before doing so.

We may also disclose your personal data to certain third-party service providers to carry out certain activities on our behalf. We require any such third parties to treat your personal data as confidential and to fully comply with all applicable data protection laws, and we conduct a full assessment of these third parties' processes and procedures prior to sharing any data. Examples of our third-party service providers include:

• Cloud service providers such as [Alibaba Cloud Computing Co. Ltd]. When using our Website, we share certain personal data with our cloud service providers to ensure that your data is kept secure.

•  IT service providers. We share certain personal data with our IT service providers to keep our systems secure. Each of the external companies we work with has been selected by us for their ability to provide what we need to our required specification, including their ability to handle data (including your personal data) securely and appropriately.

• Web analytics service providers such as [Google Analytics]. When using the Website, we share certain personal data with our web analytics service providers to improve your user experience.

• Marketing tool providers such as Mailchimp. When using our Website, we share certain personal data with our email marketing provider to create and share personalised email marketing with you where you have opted in to receive such marketing.

4. How long we keep your personal data

We will retain your personal data only for as long as is necessary to fulfill the purposes for which we are using it and where the respective legal basis applies, in accordance with our retention policy. 

The period for which we keep your personal data will be determined by a number of criteria, including the purposes for which we are using it, the amount and sensitivity of the information, the potential risk of any unauthorised use or disclosure of the information, and whether we have a legal and/or regulatory obligation to retain it.

5. How we secure your information

We take great care in maintaining the security of our Websites and your personal data. To ensure that we keep your information secure we use technical security measures such as encryption, access controls, firewalls and logging, and we have organisational security controls in place such as security policies and procedures and third-party supplier risk assessments. To take full advantage of all security features available to you, you should use an up-to-date browser.
 
 
Cookies: Currently we have placed Google Analytics tracking code on our site and Google will use cookie to store visitor’s information to help analyze traffic. All the information Google collected are anonymous, no information that can identify user will be collected and stored. In short, Google and EB Joy will not able to tell who you are. If you are still unsure about this, you can choose to reject accepting cookie when you browse elfbarjoy.com through your web browser settings.
 
Links to Other Sites

We may provide links to other websites for your convenience and information. These sites operate independently from elfbarjoy.com. These sites may have their own privacy notices in place, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are unaffiliated with EB Joy, we are not responsible for their content or any use of the sites.
  
Conditions of Use, Notices, and Revisions

If you choose to visit elfbarjoy.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes. If you have any concern about privacy at elfbarjoy.com, please contact us with a thorough description, and we will try to resolve it.
 
Because our business changes constantly, our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We will post a notice on this site to notify you of any significant changes to our Privacy Policy.

6. Your Rights 

Under certain circumstances and in accordance with the applicable data protection laws, you may have the right to ask us to:
• Confirm what personal data we hold about you and provide you with a copy of that data.
• Correct any personal data that is inaccurate.
• Remove your personal data upon your request or where there is no good reason for us to continue to hold it.
• Temporarily stop using your personal data where you are questioning or objecting to our right to use that data (and in other limited circumstances where that right is applicable) based on legitimate interests.
• Stop using your personal data (unless we can demonstrate a valid reason why we need to continue to use that data, for example, in respect of a product warranty).
• Stop using your personal data to send you marketing materials such as marketing emails, discounts or vouchers.
• Provide you with the personal data that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal data on the basis of your consent or because it is necessary to perform a contract with you.
If you have any questions about our use of your personal data, please contact us via support@elfbarjoy.com
Please note, our security procedures mean that we may request proof of identity before we are able to disclose your personal data to you or comply with other requests.

7. How to contact us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us via support@elfbarjoy.com

8. Changes to this Privacy Policy

The LAST UPDATED text at the top of this Privacy Policy indicates when it was last revised. 

Any changes will become effective when we post the revised Privacy Policy on this website’s home page. We recommend that you re-visit this policy from time to time to learn of any such changes.